Website: https://trenbolonedirect.com/

Terms of Sale:

When customers accept these terms, they agree to refrain from initiating chargebacks on orders. All orders fall under the comprehensive protection of our reship and refund policy. Customers are responsible for ensuring compliance with their local laws regarding prescriptions for the products listed on our site. If local laws require a prescription for these medicines, we advise purchasing them from your local pharmacy, not our website. We do not bear responsibility for being aware of every local law. Customers acknowledge that orders will be dispatched from India. It’s understood that billing may appear under a different company name, a necessary measure for our business operations. Be aware that product and shipping costs on our website are subject to change.

Shipping Policy:

Every order made through our website is fully secured by our refund and reship policy. Orders are processed and dispatched from India. To maintain privacy, parcels are sent in unmarked brown envelopes. The typical delivery time frame is between 12-15 working days. Tracking numbers are provided to customers once the order is dispatched.

Return and Refund Policy:

In the event of parcels being detained at customs, we offer a choice of either reshipping the order or providing a full refund.

However, reshipping or full refunds are not available under the following conditions:

1. Incorrect shipping address provided by the customer.

2. Failure to collect or accept the parcel from your local post office.

3. The parcel being returned to the sender due to the above reasons.

Please note that local post offices retain parcels awaiting collection for only 5 working days. It is important to actively track your shipments.

Data Collection Policy:

Comments: When visitors comment on our site, we collect the IP addresses for spam prevention purposes.

Media: Uploading images with embedded location data (EXIF GPS) is discouraged, as others can extract this data from our website.

Analytics: Google Analytics helps us track website usage statistics, such as country of origin, pages visited, and duration of visits, without revealing personal visitor information.

Financial Information: We do not store any financial information of our customers.

Data Retention: We collect only basic order details such as names, addresses, and contact information. This data remains in the user’s account and can be edited or deleted at any time.

For further inquiries, please feel free to contact us.